About Outsource2india

Outsource2india is an idea that transcended time. It transcended todays search engine inventories, it was an idea that enabled wealth creation for global customers. It was an idea that harnessed the rising workforce talent in developing economies and fostered them as employees-at-large to developed nations at an economical scale!

The late 90's when the whole world was body shopping for the Y2K scenario, a young at heart visionary set out from the US to the shores of India to understand and collate the Indian IT story. Over a season of some start-up experiments, Ralph Budelman (a 40 something business backpacker) realized a potent combination of technology and quality workforce existed in this country. He worked through Netscape and Yahoo and understood that the wave of the 21st century will be 'search' and its avatars. He knew from experience that the world will look at smarter options to lower wage bills, will look at technology to replace humans, and look at efficiency to increase bottom lines.

Origin and Early Formative Years

In 1999 with a prayer on his lips and an anticipation of the future, he began to write the outsourcing opportunity. He wrote of the ability to provide skilled software engineers, data entry workers, the methods and the technology advisories - all written in a web portal called "outsource2india.com". The results were dramatic, tech savvy customers searching for better business solutions found us and the initial partnerships began.

Ralph moved on after entrusting the phenomenon called 'outsource2india' to a group of entrepreneurs who founded Flatworld Solutions in 2002 and incorporated it in 2004 as a legal entity across geographies.

The Growth Trajectory

Outsource2india today offers the same solutions but has expanded its service line to over 15 service offerings. Across the global delivery centers of Flatworld Solutions and its associate companies, 5000+ employees are helping more than 18,000+ customers across 167 countries to get their work delivered, reinstating our belief that there is always a better way to do business.

For 25 years, visitors to Outsource2inda have experienced hassle-free and seamless outsourcing solutions from Flatworld Solutions. The O2I team at Flatworld always goes the extra mile to ensure that process efficiency remains the bulwark of the relationship. When you work with us you can be assured of faster project delivery, economies of scale, and enhanced productivity.

Every project is well-managed at any one of the Flatworld Solutions' ISO 9001 certified centers, with appropriate resource planning and continuity programs to ensure profitable solutions for you - our clients. Outsource2inda today remains the favorite destination for those looking to profit from a better business idea.

Our Vision

Flatworld Solutions will be a partner of choice by providing value to enable our customer’s long-term sustainable growth.

Our Mission

Flatworld is committed to providing ongoing value to our customers. We leverage technology and implement best practices, to provide a range of high quality and cost-efficient Information Technology Solutions, from global locations enabling customers achieve their business goals.

Infrastructure and security

We have state-of-the-art computing and communications technology, with UPS for power backup, as well as our own power generators in the event of power failure. The Internet and telecom technologies in our delivery centers provide the perfect platform for customer service and support on par with industry standards. We use some of the latest security technologies to ensure data integrity for our customers. Learn more about our advanced infrastructure here

India

Colombia

Philippines

Bolivia

What Can You Expect from Us?

We strive to make customers comfortable with outsourcing to India by making the process seamless and hassle-free. The O2I team always goes the extra mile to ensure that we are always there for our customers -

• Fast turnaround of project work
• Cost savings and increase in revenue
• Significant improvement in the productivity of your business
• ISO 9001 certified locations for assured quality standards
• Robust resource planning and retention mechanisms to ensure continuity
• A Customer Engagement team to serve our customers 24 hours a day
• A dedicated team that is focused on Project Management and Transitions
• A Quality evaluation team to ensure Contract and Project metrics are followed

Our Portfolio

We have managed numerous outsourcing ventures, ranging from Call Center and Healthcare BPO to CAD, Engineering, and Research & Analysis services. Read our success stories and contact us for all your outsourcing requirements.

Our Strengths

• We understand your needs and apprehensions on outsourcing
• Excellent communication skills, both in written and spoken English
• Outsourcing expertise—streamlined 5-step process
• Deep domain knowledge in diverse fields
• Strict adherence to quality standards and turnaround times
• Over 25 years of experience in serving global customers
• Excellence in executing short- and long-term projects to your specific requirements
• Strategic delivery locations in outsourcing hotspots like Bangalore and Chennai
• Exploiting the full potential of technology to serve customers across the seas

Our Team

A talented set of management grads, business analysts, customer service reps, sales and marketing pros, graphic designers, writers and other domain specialists comprise our energetic team.

Our management team brings together considerable talent and experience in a variety of fields. Their extensive knowledge of the way in which international markets function enables them to clearly understand the global perspectives of our customers.

Our Expertise

We provide complete outsourcing solutions through a unique 5-stage process:

• Situation Analysis: Analyzing your requirements to identify the "outsource-able" components.
• Trial Program: We will carry out a trial program even before the contract is signed.
• Transition Management: We ensure flawless performance during the critical phase when your project is moved offshore.
• Project Management: We manage both the business aspects and the execution of your project.
• Customer Relationship Management: We make it easy for you to do business with us.

Read more about How we work.

Quality

Processes certified and validated by the International Standards Organization drive the quality framework at our organization. The idea of "Quality at Every Stage" is what drives every project schedule here at O2I. Every project, every document and every proposed methodology is put to rigorous testing and review across the services we operate. Every designer, operator, and engineer knows what to do, how to do it, and when to do it—there are no assumptions, because everything is documented in pre-approved formats. These formats undergo dual-level screening before they are passed on to the floor, along with recommended workflows. Every delivery is checked against a pre-agreed checklist to ensure compliance with quality targets.

Confidentiality and Privacy

At O2I, we are sensitive to customer concerns and ensure absolute confidentiality and privacy of any information that is given to us. Customers can specify their preferred mode of contact with us, and we will not disclose their identity without their express or written consent.

Outsourcing Perfected

Experience the difference that a team of seasoned professionals can make. At Outsource2india, we have the experience and ability to manage every aspect of your outsourcing venture. Get every question answered, validate every claim, visit our delivery centers and learn about the benefits of working with Outsource2india. We promise that you will begin to enjoy the freedom to focus on building your business, while we efficiently manage your project and deliver your back office needs.