To Outsource or Not to Outsource – You Decide
Here are four critical factors to consider before deciding to outsource your project:
- Cost: This is one of the first factors that you have to consider before outsourcing. Start by creating two columns. In Column A list all the expenses that you will have to pay for if your project is handled in-house. In Column B list down the costs that you have to incur if you outsource the project. Include all your projected costs.
Once you have this ready, you can estimate the appropriate cost that you will have to spend on a yearly basis. You can further estimate the cost based on the estimated length of the contract. Based on your calculations, you will be able to arrive at a decision if your project should be outsourced. - Benefit: Make a note of all the primary benefits that you can expect from the outsourcing relationship. You can expect to benefit from cost savings, fast turnaround time, higher system availability and reduced resources. After you have listed all the benefits that you are likely gain from an outsourcing relationship, put a monetary value next to each benefit, so that you will have a good idea as to how much you can benefit from outsourcing a particular business process.
- Flexibility: While thinking about flexibility, think about all the indirect benefits that you can gain from the outsourcing relationship. Unlike cost savings, which is a direct benefit, these are benefits that you can avail only with outsourcing. For example, your current employees can be utilized for other projects, of if your online marketing is taken up by your outsourcing vendor, you can concentrate more on outdoor marketing.
- Risk: You might not have thought about the risk involved in outsourcing. But it is good idea to identify some of the key risk factors and the impact that they will have on your business. Some common risks could be your vendor going out of business, your project not completed within the deadline or your processes not strictly followed. Whatever be the risk that you can think of, place a monetary value next to it. By this, you will be able to find out how much your business will be affected if you are faced with such risks.
Armed with information and hard core numbers about cost, benefits, flexibility and risks, you can know for sure if outsourcing is good or bad for your business.
Get ahead of your competitors with these services
It is every organization's dream to out beat their competitors and win more customers. Make your dream comes true with these services.
Call center services: Improve your relationship with your customers and make them come back for more of your products/ services by providing them with 24x7 customer support. When your customers have their queries answered instantly by chat, email or phone, they will be pleased with your company and will give you repeat business.
Whatever be your customer support requirement, we can help you. Our areas of proficiency include inbound call center services, outbound call center services, appointment setting, lead generation, telemarketing, technical helpdesk, live chat support and email support amongst others.
Market research services: Do you know if your customers actually like your product? Are you curious to know how you can change your product to suit your customer's requirements? Don't make any more assumptions about your product/service. Our market research services can give you in-depth information if your product is actually selling or not.
We can give you reports about your competitor's products, about how your own product is faring in the market and about Key Opinion Leaders in the market who are talking about your product. Armed with such information, you can better address your customers' needs and get ahead of your competitors.
Web analytics services: How is your website faring when compared to your competitors' websites? Are you losing out on your business, because your competitors have better websites that result in higher conversion? Web analytics could be the answer that can help you. Our team of web analysts can analyze your website and give you information about the number of visitors to your site and number of people who fill in your inquiry form.
We can analyze anything that is there on your website and tell you if it is resulting in conversion. We can also suggest changes that can improve your conversion. With a good website, you will already be one step ahead of your business competitors.
