Outsource A Case Study on Recruitment Services

Background

The company is a boutique Executive Search firm that focuses on emerging technology start-up companies that are backed by venture capitalists to publicly-listed companies with billions of dollars in turnover.

Management challenge

• Escalating operating costs for in-house staff
• Finding and retaining research-oriented staff with business knowledge
• Management team having to juggle between business development and managing routine operations
• Creating and managing a secure HR database that is vital to the business
• Lack of established models to outsource the recruitment search process

Approach

• Designed and implemented a training program to encourage judgment induced research for extraction and abstraction of information
• Successfully transitioned the service from data entry to web research, geographical profiling and grading of the candidates according to their Industry, function and level
• Established a VPN-based operation to enable communication, continuity and ensure data security
• Enabled the client team to capture their interaction with the executives as notes on a Tablet PC, which is emailed to the team for cleaning/upload to the database in real-time
• Built a comprehensive database by cleaning and entering a backlog of resumes both inbound and invited, resulting in value creation for old redundant data
• Devised a query driven report generation to isolate candidates by geographic preference, Industry, function, level and grade

Results

• Client's confidence and dependence on their virtual team has lead to the handover of all Executive Search work
• A dynamic HR database, wherein the client has real-time access to up-to date information
• Management time has been freed-up to focus on Business Development activities
• Built a success partnership model that has delivered considerable on-going cost savings

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