Outsource Project Management Process at O2I

We believe that customer involvement and participation is key to the success of any project and relationship. We therefore strongly emphasize a partnership approach through the entire lifecycle of the project.

Change Control Mechanism

Our Change Management process ensures that each change introduced to the project environment is appropriately defined, evaluated and approved prior to implementation.

Change management is introduced in projects through the implementation of five key formal processes. They include submission & receipt of change requests, review & logging of change requests, determination of feasibility of change requests, approval and finally implementation & closure of change requests.

We make sure that we define change roles and responsibilities for all resources (both within and external to the project) involved with the initiation, review and implementation of changes within the project.

Communication

The system is proposed for an Offsite-model. However based on the project or customer requirements, our team members would be available for onsite visits where appropriate. The expenses for the visit would be borne by the customer.

During the project development life cycle, our team would coordinate with the client by email, chat and by telephone where required.

Our point of contact for the client will identify a Project Manager who will serve as the single point of contact for the client through the lifecycle of the project. The client would similarly identify a single contact point for all project related interactions with us.

Schedules

Before the commencement of the project, we will provide timelines and milestones for the project, which would be mutually agreed upon. Changes in the scope or deviations from the pre-defined feedback timelines could affect the cost and schedule of work. Stringent Project Quality Processes are put in place to ensure that all stages of the project are monitored from the QA perspective.

Escalation

Before the commencement of the project we will establish and provide details of escalation points and procedures for the project.

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