With technology leveling the competitive advantage across industries, businesses are increasingly considering customer experience as their key differentiator. Since companies are now shifting their focus towards a customer-centric approach, it becomes crucial to implement strategies that manage customers throughout their journey. However, most businesses lack the expertise to master it. Hence, they partner with an experienced and skilled customer management service providing company like Outsource2india (O2I).

O2I provides superior customer management services to build successful customer management processes and procedures that add value to your customers. It knows the customer's need for consistent and superior customer experience all across the customer journey touchpoints. By leveraging digital interventions, AI/ML-driven automation, as well as Robotic Process Automation (RPA), O2I offers much more than traditional customer management solutions.

Customer Management Services We Offer

O2I is one of the leading customer management service providers offering the finest customer management services in India and abroad. Our customer management solutions include -

1. Multi-channel Contact Optimization

   

   We help business enterprises effectively optimize and streamline their operations across different customer interaction channels.

2. Contact Centre Optimization

   

   We offer a thorough analysis of the customer support center's operational environment to identify processes, people, and technical improvement opportunities.

3. Care Assessment

   

   Our anticipatory care assessment service helps our clients to better focus on the customer while significantly reducing costs. We provide a detailed analysis of existing call drivers, root causes, identification of pre-emptive care opportunities as well as implementation plans.

4. Social Media Care Assessment

   

   We provide holistic audit assessments for our client's social media operations and customer interactions. We provide feedback and improvements to improve social media strategies as well as reputation management tactics.

5. Custom-made Communication

   

   At O2I, we offer personalized communication through a variety of offers, service upgrades as well as various other propositions to effectively manage your customers.

6. Built-in CRM System

   

   We have an integrated CRM system in place that helps us in tracking the progress of your project and viewing real-time data.

7. Customer Journey Analytics

   

   After benchmarking the customer satisfaction levels, we carefully identify the prime causes that result in either high or low customer satisfaction scores.

8. Comprehensive Cold Calling Reports

   

   We provide detailed weekly/monthly calling reports at your convenience. Our comprehensive report allows you to perform gap analysis and apply business best practices to improve customer management.

9. Consultations

   

   We also offer a consulting service that is derived from industry thought leadership and practical experience. We house expert consultants who can make a lasting impact on your organization. We additionally offer the following customer management services -

   • Customer onboarding
   • Management of latest plans/data
   • Workflow management
   • Dispute resolutions
   • Multichannel marketing
   • Customer report analysis
   • Risk analysis
   • Data cleansing/data appending

Industries We Cater To

We at Outsource2india offer adaptable customer management services to fit the unique needs of each industry and verticals. This includes -

Other Services You Can Benefit From

Why Outsource Customer Management Services to O2I?

O2I is a leading customer management service providing company with over 25 years of experience. Top reasons to outsource customer management services to us include -

• Flexible Pricing Options

  You need not worry about the shortage of resources for managing customers. We provide affordable and flexible pricing options.

• High-quality Customer Management

  We at O2I apply the Six Sigma approach to all our processes. This ensures an increase in our team's productivity.

• A Dedicated Team of Experts

  Our recruitment process hires and educates only the best talent in the industry.

• High Data Security

  We at O2I comply with ISO/IEC 27001:2022 guidelines to ensure the security of your confidential information.

• World Class Infrastructure

  We house Telco-grade data centers, an uninterrupted power supply along with FM-200 fire protection systems, and many more.

Client Success Stories

Outsource Customer Management Services to Outsource2india

Being a leading customer management service provider, we provide advanced customer management services. We create a unique contact strategy that helps you to generate improved revenue for your business. The cost-effective and reliable customer management solutions provide you with actionable insights about promotions, reward points, and subscription renewals.

So, contact us now to improve your business's performance through efficient and reliable customer management services.