Case Study on Accounts Payable Services

The Customer

The customer is a rapidly developing e-logistics / transportation management provider with a resource exceeding 100,000 trucks and 2500 customers in the US.

The Business Challenge

The task was to accomplish a better cash flow system to regulate the precise, judicious and quicker processing of the transaction documents. The transaction documents include invoice proof of delivery and the bill of lading for the accounts payable/receivable processes. The major challenge was to process the document on the same day and settle the payments on the very next day.

The Solution

Our highly trained and experienced team initially studied the business process and the operational needs of the client. This team primarily identified and assigned the different paperwork types to the client accounts.

The team was able to reduce the additional costs involved in the accounting process by cautiously recording all the information pertaining to the transaction. We also created a detailed process document which explained the classification of a transaction with its allied documents.

Our team could accomplish the task of reduction in the escalation percentages owing to an outstanding customer handling process. Our suggestions in smoothening the customer relations and rapport-building came in very handy.

The Results

• Improvement in the payment cycle and delivery reception process due to a quicker processing of documents
• Utilized the change in the time zones in India and USA to skillfully complete all transactions within the next business day
• Exploited the offshore resources to reduce the operational costs
• Significant reduction in rework frequencies and exception processing

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