Finance and Accounting Services in the Philippines
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Case Study on Title Search Services
Overview
When you obtain mortgage financing to assist you in paying for your new home, one part of the loan process is the title search. The title search is an inspection of all of the financial obligations involving the property in question. This includes such actions as lawsuits, liens, legal claims, and others actions that might impact the sale of the property.
Client
Title settlement and insurance firm - MD and VA
Client's Challenges
- Administrative staff attrition
- TAT
- Managing peak seasonal load
O2I's Back Office Services Provided
- Handle ALL incoming faxes for the title search firm and sort them into correct folders
- Open new orders and contracts (Purchase/2ndMortgage/HELOC/Refinance)
- Open file in the TSS software and update company dashboard
- Talk to the loan officer for missing info
- Fax the seller information sheet to the listing agent
- Order updated payoff statements
- Order title searches (Full, Current, Bring-to-date) / Surveys / Lien Certs)
- Get the property tax information from the County Tax Office
- Prepare a binder and closing protection letter
- Prepare a 24-months chain of title
- Schedule the closing in the company calendar and inform everyone required to be present
- Post-settlement paperwork
Impact on Client's Business
- Staff and related expenses cut significantly
- Faster TAT
- Seasonal load managed well
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