Managing existing clients, capturing new leads, and keeping up with court room appearances can get exhaustive when you are elbow deep in critical legal deliverables. This impacts your business efficiency and slows down your growth. However, you can leverage our legal call answering services for all your legal office answering service needs.

When you avail our legal answering services, we provide you with dedicated professionals to handle your legal calls, while you grow your business. With years of experience in answering legal customer service calls and enquiries, we ensure that you are available to your customers round the clock.

Legal Call Answering Services We Offer

Our legal phone answering services entail a wide array of services including bilingual legal answering service.

• Call Answering & Transfer

  

  Our on-time call answering, call routing and call transfer services enable you to streamline your legal intake and ensure your customers get the necessary support on time every time.

• Live Chat Specialists

  

  We have a team of trained chat specialists who can assist your website visitors 24/7 and engage them in real conversations.

• Virtual Receptionists

  

  Virtual receptionists take client messages, note caller details, and provide basic business information to the callers.

• Appointment Scheduling

  

  Our services ensure that you get round-the-clock assistance to handle appointment-related calls from your global clients.

• Capturing New Leads

  

  Lead capturing does not happen only during the designated business hours and on business days. Our professional lead capturing services ensure that no calls go unattended.

• Managing Help Desk

  

  Whether it is emails, chat, phone, or web, our technology-enabled legal answering and help desk management services ensure that your business is up and running whenever your customers try to reach you.

• Call Intelligence

  

  We log all the call data such as caller disposition, call summary, call relevance, and other actions completed during the calls and make it accessible to you on a dashboard.

• Technology-Integrated Assistance

  

  We integrate call answering systems with your business applications so that you can monitor and manage all the incoming calls through your business software.

Other Services You Can Benefit From

Why Outsource Legal Answering Services to O2I?

With a thorough understanding of different international law systems, rules of local courts, and civil procedures, we can handle any volume of legal calls efficiently. Here are some added benefits that you can enjoy when you choose us -

• Flexible Pricing Structure

  Whether you want to avail our services on hourly rates, calculate the price per project or maintain full time employees for certain projects, with us, you will have the freedom to choose.

• Technology Integrated Call Answering

  As we integrate legal call answering with your other business applications, you can monitor and manage your calls more efficiently.

• Call Security and Confidentiality

  Considering the nature of the calls that are involved, we ensure that all the calls are handled only across secure platforms.

• Extended Office Support

  If you already have a team to manage your legal call answering services that follow specific procedures, then we can provide extended support by acclimatizing our services to those procedures.

• Round-the-clock Call Support

  We understand that client calls and enquiries from leads do not come only during the business hours. So, we provide prompt and reliable call support 24/7.

Client Success Story

Partner With Us and Never Miss a Lead Again!

Outsource2india is a leading legal answering company having two decades of experience in providing a suite of proficient legal process outsourcing services to global clients. Our exceptional services help you improve your customer service, boost conversion rates, and convert your web traffic to new customers.

Our flexible, prompt, and professional legal call answering services are just a click away!