Outsource Call Center Consulting Services

Revitalize your call center operations to monitor call quality, assess financial whereabouts, manage your workforce, and develop a business roadmap

Are you searching for comprehensive call center solutions that can cover all the call center operations in your organization, including support quality monitoring, recruitment, hiring, workforce management, and onboarding? Do you want to grow your organization with 100% control over its all call center activities? If yes, then outsource call center consulting services to us and allow us to improve your facility's customer and sales operation through our expert call center services.

We are among the leading call center consulting services providers globally. With 25 years of experience in providing call center business consulting solutions, we have helped several global companies create practical action plans for their call centers and revamped their call center initiatives. Our services include corporate business assessments, customer profile assessments, business roadmap development, technical assessment, and custom consulting.

Comprehensive Solutions By Premier Call Center Service Providers

We are an expert call center consulting company that can provide real-time solutions and have an extensive team of project managers, senior consultants, and subject matter experts. They can help revive and improve customer engagement and expand your business. Through our services, you can avail of the call center consulting services mentioned below -

• Cloud Contact Center Services

  

  We leverage cloud-based technologies to create solutions that streamline multi-channel customer support. Our services, which include calls, chats, social media, and email, can optimize the processing and resolution of customer queries, complaints, and feedback.

• Contact Center Modernization Services

  

  We help enterprises optimize their customer experience, productivity, and scalability with our custom services. With our modernization services for contact centers, you can expedite resolution speed, reduce resolution times, and improve first contact resolution rates.

• Contact Center Transformation Services

  

  Our contact center transformation and support services include cutting-edge cloud-based solutions that streamline and future-proof the contact center operations of our clients. We optimize processes, tools, and agent participation in order to deliver superior customer support services.

• Business Continuity Planning Services

  

  We craft custom business continuity plans for enterprises across multiple industries, to ensure that their functioning remains seamless even during unforeseen disruptions. Our comprehensive business continuity plans have contingencies for enterprise assets, functions, resources, and the core decision makers.

• Business Process as a Service (BPaaS)

  

  We help businesses migrate their essential IT functions to the cloud with our comprehensive BPaaS. To implement IT-reliant business processes, we consolidate business process outsourcing and cloud computing technology to create custom enterprise-grade solutions.

Our Call Center Consulting Process Flow

We are among the rare call center service providers that offer insightful consultations on improving agent activity, methods to align the organization according to the business, and faster SLA management techniques. Our call center solutions deliver the best of tools, systems, and processes to improve your brand value. Our process flow to deliver the best possible service is as follows -

Other Services you can benefit from

Call Center Software We Use

Industries We Cater To

We can design custom call center consultation services to suit the niche requirements of each and every industry/vertical. It includes -

Aerospace

Agriculture

Automotive

Customs Brokerage

Defense

Energy

Education

Entertainment

Finance

Food

Healthcare

Hospitality

Information Technology

Logistics

Manufacturing

Multimedia

Public Sector

Pharmaceutical

Retail & e-Commerce

Telecommunications

Insurance

Legal

Real Estate

Why We Are The Preferred Call Center Consulting Company

We are in the call center services domain for the past 13 years. Through our services, we have improved the call center operations of several companies. Some of the advantages of outsourcing call center consulting services to us include -

• Flexible Pricing Options

  When your budget is fixed and needs to establish a rock-solid framework for your organization, then you can offshore call center services to us. We make call center consulting and inbound call center outsourcing cost-effective for you, as our business model is dependent upon several factors, including several hours of consultation, and call volumes.

• 100% Information Security

  We have achieved ISO/IEC 27001:2022 certification, which shows our strong commitment to protecting your business data at all costs.

• State-of-the-art Infrastructure

  Our call center consultants and & contact center executives have access to ultramodern infrastructure, systems, and technologies that help them achieve the business objectives within the allocated time.

• High Quality

  By outsourcing call center services¸ you will get the best consultations that will help you revamp your organization. Thus, you will have a systematic process. Technologies, and infrastructure to obtain high-quality prospects.

• Multilingual Language Support

  We have a gamut of multilingual call center consultants who can sympathize with the prospects' needs by conversing with them in their language. Our consultants can converse in German, French, Spanish, Mandarin, Cantonese, Russian, and other European languages.

• Bilingual Language Assistance

  We have a plethora of bilingual executives who can assist your market initiatives by reaching out to a wider audience and communicating with them in their native language. They can also switch between some languages, which increased the probability of reaching more prospects.

• 24/7 Availability

  Our team of call center representatives is available 24 hours a day/7 day a week. Thus, they can provide instant support. You can call them at your convenient time, irrespective of the time-zone difference.

• Experienced Team of Call Center Agents

  We have a stringent hiring policy and process in our company and we hire only the best consultants. We have more than 50 consultants & around 500 call center support representatives, and our total management experience has crossed 100+ man-years. So, when you outsource call center services to us, you will be confident in growing your business.

• Ease of scalability

  We have the necessary amount of resources to scale up the services when you need to raise the demand. As call center service providers, we can expand your business, help grow your brand value with no additional expenditure on hiring new resources and setting up new infrastructure.

Other Call Center Solutions

Customer Success Stories

We Provided Advanced IT Support to a UK-based Motorcycle Insurance Company

Read the case study to see how we supported a UK-based motorcycle insurance company with level 1 and level 2 services. Our team helped the client to scale up its service level from 30% to 90%.

Read the Case Study

We Provided Inbound Technical Support Help Desk Services to a Leading IT Services Company

Learn how a well-known company specializing in a large number of IT applications and plug-ins used our inbound technical service desk services. Our contact center executives were able to resolve all in-depth technical issues.

Read the Case Study

Outsource Call Center Consulting Services to Us

We are a leading provider of call center services that offer a plethora of call center services to global clients. Our call center consultants are well-trained and can leverage the best approach to revive your facility. Our call center business consulting process is planned in such a way that we can chart out the best course of action to boost your company's operations and establish the best technologies and processes. Partner with us to -

• Optimize your customer support service strategy
• Streamline support services
• Incorporate stringent quality control measures for calls

At Outsource2india, we not only support you through call center consultation but also believe in developing a long-lasting relationship. Get in touch with us today for reliable, effective, and affordable call center consulting services.