Outsource Phone Answering Services

Note: "Do not fall for scammers - O2I does not offer freelance work nor does it take money for projects". All projects are done out of our state of the art facilities in India, PHIL and South America. Contact us to get any details of O2I vendor selection policy.

CALL CENTER SERVICES

Are long waits annoying your customers before they reach your agents? Are you losing out on customers who call you after business hours? Then, the best step for your firm would be to outsource phone answering services to an experienced and skilled phone answering service provider like us.

We are a professional phone answering services company serving businesses worldwide. Several global customers have benefited from our live 24/7 answering services. Our experienced and qualified teams have the required skills to set up quick and efficient telephone answering services for any business. Leverage our technology-powered call answering services to stay ahead of your game.

24/7 Answering Services We Offer

Being a pioneer in providing the best quality call answering services to clients around the globe for over two decades, we strive to convert every challenge that presents itself into an opportunity to win your customers. Some of the key telephone answering services we offer include -

IVR Greeting Services
Using the IVR technology, you can play a greeting to the caller as soon as the call connects. The automated greeting can convey the average wait time and other information that can be useful to the caller.
Call Distribution Services
Get accurate and error-free call distribution services and leverage the latest tools to deliver superior quality call distribution services. We distribute calls based on factors such as availability, sequentially, randomly, or priority.
Call Recording Services
Our call recordings can help to train the agents, improve the phone answering processes, and raise the customer experience standards.
Call Analytics
Get weekly/monthly/quarterly call analytics for all your projects and make key business decisions to improve the overall operations and processes.

Call Center Software We Use

Our Call Center Portfolio

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Call Center Staffing Calculator

Calculate staffing & costing for your project

Outsource2india presents one-of-its-kind and user friendly FREE Online Call Center Staffing Calculator. We have tried to make this calculator, concise, easy-to-use, and informative. It helps you calculate your call center outsourcing cost with least possible inputs. Hope this Call Center Staffing Calculator met your requirements and gave you an efficient experience and result. In case you need more information about our Call Center Staffing Calculator, please refer to our user guide

What Makes Us the Preferred Telephone Answering Services Company?

Outsourcing virtual assistance such as the phone answering services, to us, gives you access to a plethora of benefits. Some of the major factors for you to choose us are -

Data Security
Being an ISMS-certified organization, you can rest assured that all the data you share with our company will be safe and secure at all times.
Superior Quality Services
We are an ISO-certified firm. This ensures that all the business answering services delivered will be of the best quality and error-free.
World-class Infrastructure
We know the importance of having the best infrastructure and having access to international standard office spaces along with the latest tools and software.
Highly Scalable Services
We have the required bandwidth to scale up the team size and ramp up the phone answering service requirements as and when the client demands it.
Skilled Agents
Our team comprises some of the most experienced and talented phone answering specialists who can cater to all your needs with ease.
Round the Clock Support
Our teams including marketing, customer support, sales, and project management are available at all times to answer your queries via phone or email.
Flexible Pricing Options
We help our customers with affordable and flexible pricing options which will suit their business requirements and budget perfectly.

Other Services you can benefit from

Customer Success Stories

Case Study on Telemarketing Solutions to an Insurance Company

Telemarketing Services to a Leading Insurance Firm

A leading insurance firm was looking for a reliable and cost-effective telemarketing service provider. Our team helped the client with cost-effective services.

Case Study on Cold Calling Services to B2B Vendor

Cold Calling Services to a Leading B2B Vendor

A B2B vendor was looking for a reliable cold calling service providing company. Our team at O2I provided the client with services within a quick time.

Testimonials

Efforts from Outsource2india have been a major factor in our successful relationship. They help us doing verification calls and follow up with our customers on feedback calls.

CEO, Energy equipment and solutions in Kitchener,
Ontario, CAMore Testimonials »

Timely response and great communication is the key to delivering exceptional customer service. Interestingly, keyword answering services have revolutionized business interactions. Several data-driven approaches and customer service options have tipped the scale in the company’s favour. Pre-written scripts fail to yield results and have been done away with because the advent of technology has opened new gates. Our medical answering services are supervised by a stream of professionals who possess profound knowledge and empower businesses by addressing the medical needs of the customers, extending support and providing tailored responses -

Prevent long waits that annoy your customers
Attend to customers who call you after business hours
Seize every opportunity with ease

Give your business a strong brand presence, boost customer experience, and drive value with our live phone answering services. Get in touch with us now!