FAQs on Outsourcing Transcription Services

Here's a list of the most frequently asked questions by our customers when they outsource transcription services to Outsource2india. In case the question you are looking for is not answered below, or not addressed satisfactorily, please feel free to contact us.

1. Do you offer a free trial?

Yes, we can offer a free trial for legal transcription services, video transcription services, audio transcription services, market research transcription services, academic research transcription, media transcription services, business transcription services, toll free dictation transcription services and audio editing services. Just send a small sample (10 minutes) of your audio/video file and we complete the transcription for the sample audio/video file and send it back to you.

2. How can I outsource my audio/video files for transcription to O2I?

Files uploaded on FTP server

Files sent as an email attachment

Files accessed by remotely logging in

Files accessed from web-based application

Once you approve our service quality after the free trial, and decide to outsource your audio/video files to O2I, we will create a unique user ID for you on our highly secured FTP site. You can then log in to our FTP site by using the user ID assigned to you and upload your audio/video files on the secure FTP.

3. How will I receive back the audio/video files after transcription?

After completing the transcription of your audio/video files, we will either email or upload (as per your preference) the word documents on the FTP assigned to you.

4. What is your turnaround time?

Our transcription professionals strive to provide the completed transcription files within a fast turnaround time, which varies between 7 to 10 hours depending on the quality of your audio and the spoken accent in your audio/video file. The transcribed audio/video files will then be sent for a quality check, which will take about an hour.

5. How many years of experience do you have in outsourcing transcription services?

Outsource2india is a pioneer in outsourcing transcription services, and has been offering quality outsourcing solutions since 2002.

6. You provide transcription in which file formats?

We can provide transcription services for audio/video files that have the following file formats:

• .DSS
• .MP3
• .WAV
• .MOV
• .MP4
• .AIFF

• .MPEG4
• .WMA
• .RA
• CD
• DVD
• MINIDISK

7. What is your pricing structure?

Our transcription services are cost-effective and help you cut operating costs by up to 60%. Our charges are based on per minute or per hour basis, and depend on a number of factors, like:

• The term of the contract
• Project complexity
• The technology used
• Skill and experience level of the transcriptionists

You can contact our team to opt for a free trial and discuss the pricing structure in detail.

8. What if I don't have any billing software?

We can provide you with our comprehensive and easy-to-use billing software suite (free of cost).

9. Do you follow quality assurance processes?

At Outsource2india, we do not comprise on quality and provide high-quality transcription services. All the audio/video files that we transcribe go thorough stringent quality assurance processes by certified proofreaders, before we send it back to the customer. Our rigorous quality assurance processes ensure that our customers are provided with accurate services.

10. Do you sign any confidentially agreement?

Yes, at the onset of every project, we sign Non-disclosure agreements (NDA), Service Level Agreements (SLA) and other confidentiality agreements as we take security, privacy and confidentiality very seriously. When you outsource transcription services to O2I, you can be assured of complete privacy and security. You may read more about our data privacy and security policies.

11. How do I make payment to you?

Outsource2india has registered offices in the US and UK. The payment towards O2I can be wired to out US bank account, paid through Paypal or sent as a check to our US bank account.

12. Can you provide a demo?

Yes. We can schedule an appointment with you, so that you can access our message center. Simply contact us and our representative will make all the arrangements. If you have a PC camera, we will provide a live meeting demo.

Find out more about O2I's transcription services and contact our executives for additional details.