Video Transcription Services for a Leading US Production House

The Customer

The customer is a leading production house based in the U.S. They had never availed of our services prior to this engagement. By the end of this project, they were highly satisfied with the video transcription services that we rendered and have now become one of our regular customers.

The Requirement

The customer was producing a show (details cannot be disclosed) for which they were shooting a large number of live videos. These video files had to be transcribed within a quick turnaround time.

The Challenge

We were asked to transcribe live videos within a very short turnaround time. There were hundreds of video files of varying timeframes that were required to be transcribed. The timeline for completion of this task was very short.

The customer had approached other reputed offshore vendors for this project but was unable to find any service provider who could commit to complete the work within the short deadline they desired.

The Solution

The team at Outsource2india rose to the challenge and committed to deliver the completed work within the required turnaround time. Our approach and the measures we took to execute the project were commended and highly appreciated by the customer.

Our approach had the following highlights:

• Detailed project plan: Our highly qualified and experienced transcriptionists drew up a remarkable project plan. Considering the huge volume of work involved, the tasks were split between two of our international delivery centers.
• Identification of roles and responsibilities: Competent transcriptionists were identified at each location. They were educated about the details and deliverables of the project. Roles and responsibilities were clearly defined for all those involved in this project at different levels.
• Excellent coordination: Our transcriptionists demonstrated excellent coordination and efficient project management skills by interacting constantly with the customer to bridge gaps in communication and to ensure a seamless flow of the processes scheduled. We worked speedily towards project completion.

Ultimately, we delivered as committed! Video transcription services were delivered to the customer within the promised turnaround time and at very competitive rates.

The key features and differentiators in the video transcription services provided by us to our customer were:

1. Professional project management skills and innovative approach.
2. Expertise of the transcriptionists and their dedicated efforts to deliver in the shortest possible time.
3. High accuracy levels and error-free work.

Benefits to the Customer

The two important benefits that the customer derived from this project were:

• Significant reduction in the project cost
• Savings in time

The most significant benefit that the customer derived from this project was that they were able to use the transcribed video files for the show that they had produced and air it as scheduled. The customer thanked us profusely for executing this project with high accuracy and within the short turnaround time that they desired, especially in their hour of need.

The customer was delighted with the overall quality of our services and adherence to stiff timeframes, and has now become a regular customer.